NORVELLE currently ships to addresses within the United States. International shipping is not available at this time

Orders are typically processed within 1–3 business days. Standard U.S. delivery usually takes an additional 5–10 business days after the order has been processed and shipped. Delivery times may vary during holidays, promotional periods, severe weather, or carrier delays

Yes. We offer free standard shipping on eligible U.S. orders of $99 or more after discounts and before applicable taxes. Shipping charges for orders under $99 are displayed at checkout

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for the tracking information to become active. You can also track your shipment through the Track Order page in our website menu or footer

Please contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped

Eligible items may be returned within 60 days of receiving your order. Products must be unused, uninstalled, undamaged, and returned in their original condition and packaging. Please review our Refund Policy for complete eligibility requirements and return instructions

Please contact us within seven days of delivery through our Contact page or at support@norvelle.example. Include your order number, a description of the issue, and clear photographs of the item, packaging, and any visible damage. Please keep the original packaging until our Customer Care team has reviewed your request

You can send us a message through our Contact page or email us at support@norvelle.example. We aim to respond within 1–2 business days. For questions about an existing order, please include your order number