Privacy policy

Last updated: September 2026

This Privacy Policy describes how NORVELLE Home LLC, operating as NORVELLE (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit, make a purchase from, or otherwise interact with our website.

Information We Collect

When you browse our store, place an order, create a customer account, subscribe to our emails, or contact us, we may collect personal information such as your name, email address, telephone number, shipping address, and billing address.

We also collect information related to your purchases, including products ordered, order history, delivery preferences, returns, and payment confirmation. Payments are processed through authorized third-party payment providers, and NORVELLE does not directly store complete credit or debit card details.

In addition, we may automatically collect technical information about your device, browser, IP address, network connection, and interactions with our website. We may also retain messages and other information you provide when communicating with our Customer Care team.

How We Use Your Information

We use your personal information to:

  • Process payments and fulfill orders.
  • Deliver purchases and provide shipping updates.
  • Manage returns, refunds, and customer accounts.
  • Respond to customer service requests.
  • Maintain the security and functionality of our website.
  • Prevent fraudulent or unauthorized activity.
  • Improve our products, services, and overall shopping experience.
  • Meet applicable legal and regulatory requirements.
  • Send promotional emails when you have chosen to receive them.

You may unsubscribe from promotional communications at any time by selecting the unsubscribe link included in our emails. You will continue to receive essential transactional messages related to your orders or customer account.

How We Share Your Information

We may share personal information with trusted service providers when necessary to operate our business. These providers may include Shopify, payment processors, shipping and fulfillment partners, customer support platforms, website analytics providers, and marketing services.

Our service providers receive only the information reasonably necessary to perform services on our behalf and are responsible for handling personal information according to their contractual and legal obligations.

We may also disclose information when required by law, in response to a lawful request, to prevent fraud, to protect our customers or business, or in connection with a merger, acquisition, financing, or sale of business assets.

NORVELLE does not sell personal information in exchange for monetary payment. Certain disclosures involving analytics or advertising technologies may be considered “selling,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may contact us to exercise your available privacy rights.

Cookies and Similar Technologies

NORVELLE and its service providers may use cookies, pixels, and similar technologies to operate the website, maintain shopping cart functionality, remember customer preferences, understand website performance, prevent fraudulent activity, and support analytics and marketing.

You may manage cookies through your browser settings and through any privacy controls displayed on our website. Disabling certain cookies may affect the functionality of some website features.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Receive a copy of certain personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of eligible marketing, targeted advertising, or data-sharing activities.
  • Appeal a decision concerning an eligible privacy request.

To submit a privacy request, contact us at support@norvelle.example. Please include enough information for us to understand and process your request.

We may need to verify your identity before completing your request. Certain exceptions may apply where permitted by law.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain transaction records, meet legal obligations, resolve disputes, and protect our business.

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at support@norvelle.example so that we can review and, where appropriate, delete the information.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites, applications, and services. We are not responsible for the privacy practices, security, or content of third parties.

We encourage you to review the privacy policies of any third-party services you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

Any updates will be published on this page with a revised “Last updated” date. Changes will apply from the date they are posted unless otherwise stated.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

NORVELLE Home LLC
Attn: Customer Care
2458 Alder Lane, Suite 310
Portland, OR 97209
United States

Email: support@norvelle.example
Phone: +1 (503) 555-0147