Shipping policy
Last updated: September 2026
NORVELLE currently ships orders to addresses within the United States. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, and procedures for delayed, lost, or damaged packages.
Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day. During promotional periods, holidays, or new collection launches, processing may require additional time.
Once your order has shipped, you will receive a confirmation email containing your tracking number and available delivery information.
Shipping Rates
NORVELLE offers free standard shipping on eligible U.S. orders of $99 or more after discounts and before applicable taxes.
Shipping charges for orders under $99 are calculated according to the destination, package size, and selected shipping method. All available shipping options and costs will be displayed at checkout before payment is completed.
Estimated Delivery Times
Standard U.S. delivery typically takes 5–10 business days after an order has been processed and shipped.
Expedited shipping options may be available at checkout for eligible products and destinations. Selecting expedited delivery does not reduce the standard 1–3 business day processing period unless otherwise stated.
Delivery estimates are provided for reference and are not guaranteed. Carrier disruptions, severe weather, holidays, high order volumes, or other circumstances outside our control may affect delivery times.
Order Tracking
Tracking information will be sent to the email address provided during checkout after your package has been transferred to the shipping carrier.
Please allow up to 48 hours for tracking information to become active. If your tracking information has not updated after this period, contact us at support@norvelle.example.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, contact us as soon as possible at support@norvelle.example. We will attempt to update the address before shipment, but changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.
NORVELLE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be redirected or resent.
Large or Oversized Items
Some mirrors, lighting, or oversized decorative pieces may require special handling or additional delivery time. Any applicable charges or delivery restrictions will be displayed on the product page or during checkout.
Oversized items may not be eligible for expedited shipping or delivery to P.O. boxes.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery period, please review the tracking information and check with household members, neighbors, or building management before contacting us.
If the carrier confirms that a package has been lost in transit, contact us at support@norvelle.example. We will review the shipment and assist with an appropriate resolution.
NORVELLE is not responsible for packages lost or stolen after the shipping carrier has confirmed successful delivery to the address provided during checkout. However, our Customer Care team will assist you with filing a carrier claim where possible.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged, defective, or different from the item ordered, contact us within seven days of delivery at support@norvelle.example.
Please include your order number and clear photographs of the product, shipping packaging, and any visible damage. Keep the product and all original packaging until the issue has been reviewed.
Depending on the circumstances, we may arrange a replacement, refund, or other appropriate resolution.
Contact Us
If you have questions about shipping, tracking, or delivery, please contact NORVELLE Customer Care:
Email: support@norvelle.example
Phone: +1 (503) 555-0147